frequently asked questions

FOR ONLINE MAIL IN ORDERS

Choose a service, then fill out whatever options are applicable to what type of film processing you want. Once you pay and the checkout process is complete, print out your receipt so you can include it with your film when you ship it out to us. We will send you a confirmation email with our address so we can receive your film and start processing. Once your order is ready, We will send you a WeTransfer link with your scans.

If you are receiving film back, We will ship you your order via USPS Ground Advantage shipping with a tracking number

It is recommended you ship your film to us using a bubble mailer or small box and to use USPS Ground Advantage as it’s the most cost effective shipping service for small packages.

Please note. the buyer pays the shipping to get film to and from our lab. All orders shipped out are provided with a tracking number.

FOR DROP-OFF ORDERS

The process is pretty much the same (aside from the shipping your film to us part). Place an order as normal on our website, then drop off your film in our drop-box at either Chapters book and coffee or at our lab. Be sure to fill out your order form/envelope with the correct corresponding information to the order you placed online (order number, email, type of service).

OR instead of paying on our website beforehand, we can send you an invoice using the email that you put on your order form when we pick up your film! (no work will be done until this invoice is paid)

Check out our DROP OFF YOUR FILM page for more info.

We accept 35mm and 120 medium format film in C41, E6 Slide, and Black & White. That includes disposables! (Although there is a small fee to process them).

For C41, You should expect your order to be ready in 1-2 days after we receive your film.

For E6 Slide and Black & White. You should expect your order to be ready 3-5 days after we receive your film.

Follow our socials for updates as our turnaround time is subject to change.

Once you check out your 6×4 print order and specify in the notes that it is a custom job, we’ll send you an WeTransfer file request via your email. From there, simply upload the highest quality version of your scans/pictures that you would like printed!

If a certain service is more labor intensive and time consuming, you will see it reflected in our prices. We aim to do this honestly and with transparency.

We would be happy to send you a quote for orders of over 15 rolls of film. Just send us a message!

If you are in anyway unhappy with your film scans, we would be more than happy to rescan them for you at no cost! Just reach out to us. (buyer pays for any postage for film going to and from our lab)

30 days, then they are recycled.

We do not accept ‘Souped films’ as it can ruin our chemistry and damage our equipment.

We do not accept film with remjet still on it (respooled cinema film) as it adds another step to the developing process (remjet removal)

How can I tell if my film is respooled ECN-2 cinema film with the remjet layer still on it?

Typically respooled cine film with the remjet still on is usually sold very cheaply at discount , dollar stores and online (like suspiciously cheap!). If you suspect your off brand 35mm film still has the remjet then don’t send it.

If your film is one of the more well known 'typical' films like Kodak Ektar, Kodak Ultramax, Kodak Portra, Fujifilm Superia, etc OR if it explicitly says ‘C-41’ on the canister, then you have nothing to worry about! These films were designed and meant to take photos with!

Once your order is ready for pickup, We will send you our pickup address and our available hours via the email you provided. Once you receive it, please confirm the day and general time you are coming to pick up your order.

This applies to online checkout users as well who opt for local pickup.

Yes, but please give us the courtesy of messaging us beforehand. It isn’t a requirement but would be greatly appreciated.